SHIPPING + RETURNS

DOMESTIC SHIPPING WITHIN AUSTRALIA

Regular Post AU$4.99 flat-rate Australia Wide - 2 to 10 business days

Express Post AU$9.99 flat-rate Australia Wide - 1 to 2 business days

All domestic orders will be sent via Australia Post either Regular Post or Express Post depending on the desired shipping option at checkout.

Once your order has been sent we will provide you with your tracking details. Plese ensure that correct contact & deliverly details are entered at the time of placing your order as is for any reason your order is undeliverable & is returned to Wyse Design at no fault of our own it will be your responsibility to pay for the order to be resent.

INTERNATIONAL SHIPPING

AU$14.99 flat rate Worldwide Shipping - 3 - 10 business days, delivery may take longer to some countries, please be patient

 

All international orders will sent via Australia Post Registered International Post - signature required on delivery to most international destinations. Your tracking details will be sent via email once your order has been dispatched. Once an order has been dispatced from Australia, Wyse Design is no longer responsible for your goods. Please check with your local post office if you are experiencing problems with the delivery of your order or if you would like to know the progress of your order. Plese ensure that correct contact & deliverly details are entered at the time of placing your order as is for any reason your order is undeliverable & is returned to Wyse Design at no fault of our own it will be your responsibility to pay for the order to be resent.

CUSTOMS & IMPORT TAXES

International orders may be subject to local charges. Any customs or import duties & associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Wyse Design has no control over these charges & cannot predict what they may be. Wyse Design cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

 

For further information regarding customs & import taxes that may occur on delivery of your order, please contact the local customs office in your country. If you refuse to pay these charges your parcel may be abandoned, Wyse Design will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice & as a business we will not do this.

RETURNS

If you would like to exchange or return and item for a refund you will need to notify our returns department within 14 days of purchase.

Please complete the contact form below or email returns@wysedesign.com.au so as we can initiate the returns process.

Once you have received confirmation to return your order or an item from your order from our returns department please send the unworn item/s as well as a completed returns form that will be emailed to you. If you do not include a completed returns form we may not be able to complete the return as it may be difficult to identify you.

EXCHANGES

Once we have received the goods that are to be exchanged we will process the request & ship the new item/s to you within 1-2 business days of receiving the returned goods. We will provide you with the new tracking details via email once the item/s have been dispatched.

REFUNDS

Once we have received the goods that are to be returned for a refund we will process the refund for you less the original cost of shipping within 14 business days of receiving the return.

Please Note: All Sale items that are purchased from Wyse Design are final. We do not offer refunds or exchanges on Sale items. 

FAULTY ITEMS

We hope that faulty items won't be an issue however things do happen. At Wyse Design we are adamant that each product we deliver to our customers meet our quality control standards. However if you do receive a product that is faulty, please contact our returns department via returns@wysedesign.com.au or the contact form below. Contact needs to be made within 1 month of purchase. Anything outside of this time frame will be at our discretion.

 

Once you have received confirmation to return the faulty item from our returns department please send it as well as a completed returns form that will be emailed to you by our returns department. If you do not include a completed returns form we may not be able to complete the refund or exchange as it may be difficult to identify you.

 

Once we have received the faulty item we will process the request for you. If we are to replace the item we will ship the new item to you within 1-2 business days of receiving the returned goods. We will provide you with the new tracking details via email once the items has been dispatched. If we are to refund you for the faulty item we will process the refund for you less the original cost of shipping within 14 business days of receiving the return.

CONTACT US

 

Tel. +61 (0) 425 754 440

E. hello@wysedesign.com.au

TELL US

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© 2019 by Wyse Design Australia